DO I NEED AN APPOINTMENT?
appointments are always preferred! you’re always most welcome to pop by and browse without an appointment and we will do our best to find an available time for you that day, or make an appointment for you to come back at another date. We definItely suggest making an appointment for Thursday evenings and Saturday as these days TEND TO book out well in advance. You can make an appointment here for Melbourne>> or here for Sydney >>
WHEN DO YOU SUGGEST I ORDER MY WEDDING DRESS?
Most designers take 5 to 6 months to make your wedding gown, so once you factor in shipping time and alterations the process can take around six to nine months. if your wedding date is sooner than this, Most designers offer a Rush Service however rush fees do apply. Whenever possible, we suggest ordering your wedding gown at least nine months before your wedding date.
MY WEDDING IS IN A FEW MONTHS - CAN YOU HELP ME?
Yes! Whilst you may not be able to choose from every dress we have in store, we do have dress options that are available on a short turnaround time and some sample dresses that are available to purchase and take with you the same day.
CAN I BRING FAMILY & FRIENDS TO THE APPOINTMENT?
Absolutely, however as we’re a boutique store we can only accommodate groups of up to 4 people including the Bride on a Saturday. If your party is any bigger than this we will always be able to assist you in booking a weekday appointment!
HOW FAR IN ADVANCE SHOULD I BOOK AN APPOINTMENT?
We open up our calendar for 3 months in advance at a time. Our availability for a Saturday appointments sometimes books out up to more than a month in advance so the more notice you can give us, the higher likelihood we will have an appointment available for your desired date. For this reason, during peak season, we only take Saturday appointments for brides who have a wedding date & that falls within the next 14 months. We are much more flexible during the week if you are, so whatever your wedding date, let us know what might suit and we can check our appointment availability for you.
WHAT SHOULD I EXPECT?
Our first appointments are scheduled for forty five minutes to an hour. Should you need a second appointment, this will be scheduled for forty five minutes. Your bridal stylist will be there with you to help you make your selections and to try them on. Please note, we don't allow photos unless you are purchasing your dress.
CAN MY DRESS BE SHIPPED TO ME?
We offer both domestic and international shipping. your stylist will be able to provide you with pricing. for our international brides; please note, we are required by law to declare the full value of all shipments. if you are required to pay import duties or taxes when your items arrive, you will be contacted by your country's customs office to advise you of the required payment. We are unable to provide any advice regarding customs and suggest discussing this with your local customs office prior to having your order shipped.
WHERE IS MY APPOINTMENT LOCATED?
MELBOURNE - 185A Greville Street, Prahran. While you enter via the street front, our boutique is positioned up 2 flights of stairs so there is no disabled access or pram access.
SYDNEY - 27 Bay Street, Double Bay.
WHAT IS THE PRICE RANGE OF YOUR DRESSES?
Our dresses start at around $2750 and go up to $9000 inc GST. though the majority of our collection sits in the high $3k to $4k range. Please note final alterations are in addition to the cost of your dress.
DO YOU CHARGE FOR APPOINTMENTS?
Your initial appointment is scheduled for between 45 minutes and an hour at no cost. We also offer a complimentary second appointment for up to 45 minutes. Should you wish to come in for a third or subsequent 45 minute appointment, there is a $75 consultation fee which is payable at the time of booking. If you purchase a wedding dress at this appointment, we will credit the $75 consultation fee to your purchase. If you choose to cancel your appointment, or reschedule your appointment with 72 hours of it’s date, or you don’t purchase a dress at this appointment, your consultation fee is non-refundable.
WHAT HAPPENS IF I AM LATE FOR AN APPOINTMENT?
As we tend to book out most days, we cannot accommodate for additional time if you run late to your appointment as we will have a bride scheduled for an appointment straight after yours. We will make the most of the time we have together & if there are additional pieces you would still like to try but you have run out of time, your stylist will assist you in booking a second appointment at another date.
WHAT HAPPENS IF I NEED TO CANCEL AN APPOINTMENT?
Any appointment cancelled after confirming via text and/or with less than 48 hours notice, will be counted as an appointment with us, and should you wish to make another fitting time, you may be required to pay a consultation fee as per our appointment fee structure policy.
WILL ALTERATIONS BE REQUIRED?
When ordering your wedding dress, we take all your measurements and order your dress as close to your current size as possible. All bridal gowns will need alterations to ensure a perfect fit. We don’t offer in-house alterations but Once you have purchased through TBA we will provide contact details for your alterations for most major cities in Australia. You are not required to use our suggestions.